If you wish to cancel an eligible online purchase, you can email us a clear cancellation request or use the optional model form below. You do not have to use this form to exercise your statutory cancellation rights.
Send your cancellation notice to: Cove & Moor Hampers Co., 28A Porthbean Road, Newquay, Cornwall TR7 3JE, United Kingdom. Email: hello@coveandmoor.co.uk.
Model cancellation form
Complete and send this form only if you wish to cancel your contract.
To: Cove & Moor Hampers Co., 28A Porthbean Road, Newquay, Cornwall TR7 3JE, United Kingdom. Email: hello@coveandmoor.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods ordered: ___________________________________________
Order number (helpful but not required): _____________________
Ordered on: __________________ Received on: __________________
Name of consumer(s): _____________________________________
Address of consumer(s): ___________________________________
_________________________________________________________________
Signature (only if sending on paper): ______________________
Date: _________________________________________________
Delete or disregard options that do not apply.
Important information
For most non-exempt online purchases, you have 14 days after receiving the goods to notify us of cancellation, followed by a further 14 days to return the goods. Exceptions apply to certain goods, including those liable to deteriorate or expire rapidly. Shelf-stable food is not automatically excluded. Please read our Returns & Refunds page for details and return-cost information.
You may cancel simply by sending an unambiguous email to hello@coveandmoor.co.uk. We will acknowledge receipt of cancellation messages and explain any next steps. This page is not an online submission form and does not send information to us automatically.