We hope every Cove & Moor gift is received with delight. If something isn’t right, please contact us at hello@coveandmoor.co.uk and we’ll help as quickly as we can.
Damaged, faulty or incorrect items
Please contact us promptly after delivery and include your order number, a description of the problem and photographs where helpful. We’ll review the issue and arrange an appropriate replacement or refund where applicable.
Perishable goods
Because some food products are perishable, they may not be eligible for a change-of-mind return. This does not affect your legal rights if an item is faulty, damaged or not as described.
Non-perishable gifts
For eligible non-perishable goods, your statutory cancellation rights may apply. Items should be returned unused and in suitable condition unless they are faulty.
Order changes
If you need to amend or cancel an order, contact us as soon as possible. Once an order has been prepared or dispatched, changes may no longer be possible, particularly for personalised or perishable products.
This page is a practical summary and does not limit your statutory consumer rights.