Delivery Information

We want every Cove & Moor gift to arrive beautifully presented and ready to be enjoyed.

From carefully packed Cornish treats to thoughtful gifts from makers across Cornwall, each order is prepared with care before beginning its journey to you.

UK Delivery

We currently plan to send our hampers using trusted delivery partners including APC Overnight and Royal Mail, depending on the size, contents and destination of your order.

Available delivery options and charges will be shown clearly at checkout.

Standard Delivery

Our standard delivery service is designed for orders where you have a little flexibility on arrival.

Once your order has been packed and dispatched, you will receive a confirmation email with tracking information where available.

Express & Next-Day Delivery

We hope to offer faster delivery options on selected hampers.

Where available, express or next-day delivery will be shown at checkout. Orders may need to be placed before a specified cut-off time to qualify.

Please note that delivery services may be affected by weekends, bank holidays, adverse weather and circumstances outside our control.

When Will My Order Be Dispatched?

We prepare each hamper carefully rather than simply taking a box from a warehouse shelf.

Our estimated dispatch time will be shown when you order. During busy gifting periods such as Christmas, Mother’s Day, Father’s Day and Easter, we recommend ordering early to avoid disappointment.

Once your hamper has left us, we’ll send you a dispatch confirmation so you know it is on its way.

Sending a Hamper as a Gift?

Absolutely — that’s what we’re here for.

You can send your Cove & Moor hamper directly to the recipient. Simply enter their delivery address when placing your order.

Where gift-message options are available, you can also add a personal message to make their Cornish gift even more special.

We do not include pricing information inside gift parcels.

Fresh & Perishable Products

Some of our hampers may contain fresh or temperature-sensitive Cornish produce.

These products may require a specific delivery service and may not be available for delivery to every UK postcode.

Any restrictions will be clearly stated on the individual product page.

If your order contains chilled products, we recommend ensuring that someone is available to receive the parcel wherever possible.

Delivery to Highlands, Islands & Remote Areas

We would love to send a little piece of Cornwall as far and wide as we can.

However, some UK postcodes — including parts of the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and other remote locations — may require additional delivery time or incur an additional charge.

Availability will be confirmed at checkout where possible.

Delivery Dates

If a preferred delivery-date option is available for your chosen hamper, you’ll be able to select it when ordering.

We will always do our best to arrange delivery for your requested date, but courier delays can occasionally happen. For important occasions such as birthdays, anniversaries or Christmas, we recommend choosing a delivery date slightly before the special day where possible.

What Happens If Nobody Is Home?

If the recipient is unavailable, the courier may:

• Leave the parcel in a safe place where authorised
• Leave it with a neighbour
• Attempt delivery again
• Provide instructions for redelivery or collection

The exact process will depend on the courier handling your parcel.

Please make sure the delivery address, postcode and contact details supplied with your order are correct.

Incorrect Addresses

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible. We will always try to help, although once a parcel has been dispatched we may not be able to change the delivery address.

Additional courier charges caused by an incorrect or incomplete address may need to be passed on to the customer.

Packaging & Recycling

We want the joy of your gift to extend beyond what’s inside the box.

Wherever practical, Cove & Moor aims to use recyclable, reusable or responsibly sourced packaging, while still ensuring your products are properly protected during their journey.

Recycling information will be provided where appropriate.

Need Help With Your Delivery?

Whether you are choosing a hamper for someone special, arranging delivery for an important occasion or simply wondering where your parcel is, we’re happy to help.

Please get in touch using the contact details on our Contact Us page and we’ll respond as soon as we can.

Customer Care Hours

Our proposed customer care hours are:

Monday–Friday: 9:00am–5:00pm
Saturday: 9:00am–1:00pm (email only)
Sunday & Bank Holidays: Closed

Messages received outside these hours will be answered as soon as possible on the next working day.

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From Cornwall, carefully packed and beautifully gifted.

Thank you for choosing Cove & Moor Hampers Co.